PRIVACY POLICY

Keeping you in the know.

Last Updated on July 31, 2019

Your privacy is important to us.  Please read this Privacy Policy carefully as it explains how we collect, use, protect, and otherwise handle your personal information.  Additionally, this policy explains your rights regarding your information as well as your choices about how we use your information.

Stratcom Systems, Inc. (“SIMS”, “us”, “we”, or “our”) offers a range of secure information management products and services to organizations of all sizes (our “Customers”).  When Customers use any of our products or services, Customers may provide their employees, contractors, agents or other end users (“Authorized Users”) with access.

What personal information SIMS may have access to, collect, process, or disclose varies among our products and services. This Privacy Policy provides information about our privacy practices for all our products and services.

1. SIMS SOFTWARE

Generally, our traditional software solution (“SIMS Software”) features nine fully-integrated modules for Customers who need to streamline operations and run a powerful, paperless industrial security program within a single system.  Depending on their organizational needs, Customers may choose to deploy SIMS Software in one of two ways.  The traditional method of installation is our Commercial off the Shelf Software (“COTS”) package installed on customer hosted infrastructure. However, we have recently put the same traditional SIMS Software package in a cloud network for those customers who want to take a hands-off approach to managing IT.  

What categories of personal information do we collect from our Customers?

When SIMS Software is installed as a COTS product, SIMS does not collect, process, store, or disclose any personal information belonging to Authorized Users.  SIMS only collects Customers’ information, and even though Customers may in turn collect Authorized Users’ personal information, SIMS does not generally have access to Authorized Users’ personal information and Customers do not share it with SIMS.

Similarly, in the COTS product, SIMS does not collect, process, store, or disclose any personal information that Customers may collect from their business partners, consumers, data subjects, or other individuals as part of the Customer’s business operations (“Customer Data”).

When Customers choose to use SIMS Software in the SIMS cloud network, SIMS is managing its Customers’ information, and therefore SIMS may have access to Authorized Users’ personal information and Customer Data. (See What Customer Data do we have access to?” below.)

SIMS may collect the following information pertaining to Customers only:

Categories of Information Specific Data Elements
Point of Contact Details Name, mailing address, email address, and phone number;
Payment Information Billing data, such as bank account information or credit card number;
Purchase History Data about the products Customers purchased or subscribed to, any orders they placed, or customizations;
Support Requests Information related to communications that we keep as a part of our records, such as help tickets, emails, or online chats where we provided technical support; and
Surveys Information you provide in response to surveys.

When do we collect Customers’ information?

We collect this information from Customers when they:

  • Enter information on our Website;
  • Make a purchase;
  • Sign up for our newsletter;
  • Communicate with us;
  • Request customer support;
  • Login to the Customer Area on our Website; or,
  • Access SIMS Software in our cloud network.

How do we use Customers’ information?

We use the information we collect from Customers to provide, deliver, maintain, and improve our products or services, for example, to:

  • Process transactions;
  • Provide Customers with information about promotional opportunities;
  • Send marketing materials to Customers;
  • Troubleshoot and provide customer support; or,
  • Verify secure access to the Customer Area on our Website.
  • SIMS stores and maintains Customer Data in SIMS Software in our cloud network solely at the direction of Customers or with consent. Any access to or processing of Customer Data is done at Customers’ instruction. We do not use any Customer Data that Customers may collect or generate for any reason—whether for internal business purposes, marketing, or otherwise—unless a Customer has directed us to do so or consented to such use by SIMS.

What Customer Data do we have access to?
When Customers choose to use SIMS Software in the SIMS cloud network, SIMS is managing its Customers’ information, and therefore SIMS may have access to Authorized Users’ personal information and Customer Data. However, SIMS does not directly collect this data from individuals and does not use it for any purposes other than to provide services to Customers.

When SIMS is managing SIMS Software for Customers in the cloud network, Customers may upload personal information that belongs to Customers and their Authorized Users, as well as other Customer Data, including:

Categories of Information Specific Data Elements
Personal Information First Name, Last Name, Social Security Number, Birth Date, and Birth Place

 Under What Circumstances do we Share Information with Third Parties?

 We do not sell or trade personal information to third parties, whether that information belongs to Customers, Authorized Users, or any other individuals. Like most companies, we may rely on vendors or service providers to support our business activities or perform them on our behalf. Our vendors and service providers may have access to personal information, however their access is limited only to the extent that is necessary for them to perform their commitments to SIMS.

We may also disclose personal information that belongs to Customers, Authorized Users, or other individuals when that disclosure is necessary to:

  • Establish or defend legal claims;
  • Comply with a legal obligation;
  • Protect the rights or safety of Customers, Authorized Users, or other individuals; or,
  • Protect our rights and property.

2. SIMS WEBSITE

What categories of personal information do we collect?

 SIMS may collect the following information from Website Visitors:

Categories of Information Specific Data Elements
Contact Information First and last name, email address, and phone number
Support Requests Information related to communications that we receive when individuals seek to contact us or Customers request customer support, such as help tickets, emails, or online chats
Usage Data IP address, device identifier, or other unique online identifiers

When do we collect information?

We collect this information when individuals who visit our Website:

  • Access our Website;
  • Complete a “Contact Us” form;
  • Complete a “Request a Demo” form;
  • Request Customer Support or technical assistance; or,
  • As described in our Cookie Policy

How do we use your information?

We use this information to provide prospective and current Customers with access to information about SIMS Software or other products and services that may solve their information security needs. We also use this information to improve the quality of SIMS Software and users’ experience. 

A. Cookie Policy

Yes, we use cookies to ensure our website functions properly.  Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different.  For more information on how you can customize your browser’s cookie settings please visit the link to your bowser below:

If you disable cookies, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly, including your ability to login to the Customer Area.

Third-Party Cookies

Some of our service providers, such as Google, utilize some cookies to ensure users can access our website and that it functions appropriately (such as the Google Analytics cookies).  Google also uses a cookie called “Doubleclick” to gather browsing data.  Google does not collect or gain access to your personal information through these cookies.

Please visit Google’s Ad Settings for more information on how to personalize or opt-out of Google’s advertising cookies. You may also visit the Network Advertising Initiative Opt-Out Page to learn more about opting out of these and other cookies and tracking technologies.

B. California Privacy Rights

Do Not Track Requests

SIMS does not track users across web pages or devices. 

Opt-Out of Third Party Direct Marketing

 We do not share personal information with third parties for their direct marketing purposes.

3. SECURITY

We take security seriously. We utilize a variety of standard security measures to protect any information we collect or maintain, including technical, physical and administrative controls.

Updates to the Privacy Policy

The current version of our Privacy Policy can be found at simssoftware.com/privacy.  From time to time the Privacy Policy may require updating to align with our business and customer needs. Any such updates will be posted at this website. We will notify you regarding any material change to this policy affecting your rights on how we handle your information through written or electronic means, as permitted by law. 

Contacting Us

If there are any questions regarding this Privacy Policy you may contact us using the information below.

Contact Us Here