Functional Support Specialist/Manager
Position: Functional Support Specialist/Manager
Location: Washington, D.C. (DC area)—remote
Company: SIMS Software – SIMS Software the leading provider of security information management software to the government and defense industries.
Are you passionate about security and eager to make a difference in the world of Industrial Security? Join our dynamic team at SIMS Software, a cutting-edge security software company that is revolutionizing the way organizations comply with government security regulations and protect their valuable assets. We are seeking a highly skilled and motivated Functional Support Manager/Specialist to join our team in the greater Washington, D.C. area, and play a critical role in providing top-notch support to our clients.
- Serve as the primary point of contact for clients requiring functional support for our security information management software product suite.
- Conduct product demonstrations and training sessions for clients on the functionalities of our security software, empowering them to utilize the system to its fullest potential.
- Provide exceptional customer service, troubleshoot possible complex issues, and offer effective solutions promptly to ensure client satisfaction and optimal system performance.
- Collaborate with our technical and development teams to escalate and resolve complex technical issues.
- Utilize your prior experience with Industrial Security Information Management to understand clients’ needs and tailor solutions to meet their specific requirements.
- Assist with functional implementation of new clients, ensuring a smooth and seamless integration of our software into their existing infrastructure.
- Stay up to date with security industry trends, best practices, and new technologies to continuously improve support processes and deliver top-quality service.
- Previous experience in a Functional Support role within a security software company is desirable.
- Prior experience as a Facility Security Officer (FSO), an Assistant FSO, or Contractor Program Security Officer (CPSO) is a significant advantage.
- Proficiency with SIMS (Security Information Management Software) is essential.
- Exceptional problem-solving skills and the ability to think critically in high-pressure situations.
- Excellent communication skills, both written and verbal, with a keen ability to convey technical information clearly and concisely.
- Strong interpersonal skills to build positive relationships with clients and effectively work with internal cross functional teams.
- Detail-oriented and highly organized, capable of managing multiple tasks simultaneously and autonomously.
- Self-starter with flexibility to adapt to evolving priorities and client needs.
- US citizenship and eligibility to obtain a US security clearance if required.
- Position requires prolonged periods of sitting at a desk and working on a computer/laptop.
- Must be able to lift 15 pounds at times
- Position requires 25% travel (at most)
Why Join SIMS Software:
- SIMS Software is a trailblazing player in the security software industry, offering an innovative and dynamic work environment.
- As part of our team, you will have the opportunity to work with cutting-edge technology and make a tangible impact on our clients’ security posture.
- We foster a collaborative and supportive culture, encouraging professional growth and continuous learning.
- Our employees are rewarded with competitive compensation packages. The title and pay for this position will be commensurate with experience.
- SIMS Software provides a comprehensive Benefits package for all full-time employees.
- SIMS Software is an equal opportunity employer and welcomes applicants from all backgrounds to apply.
If you are a dedicated professional with a passion for security technology and possess the necessary experience, we want to hear from you! Take the next step in your career and become a part of our ambitious and driven team. Apply now and contribute to the ever-evolving landscape of National Industrial Security.
Please send your resume and a cover letter to email@example.com. Please include “Functional Support Specialist/Manager – DC Area” in the subject line.
About SIMS Software: For 40 years, SIMS Software has been the leading provider of security information management software to some of the world’s most renowned government agencies, defense contractors, high technology giants, academic institutions, and research facilities. SIMS Software helps security professionals centralize dispersed data sources to achieve operational efficiencies, government compliance, risk mitigation and visibility across their security domain. Our commitment to innovation and excellence has established us as a trusted partner for security-conscious clients across the globe.